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Unlimited nbn™ plans

with no contract

starting at $55 a month.

Claratti Broadband is an Australian ISP delivering

nbn to residential and business customers with

world-class customer service.

 

Australian Support

No overseas call centres

When you need help, our Australian support team are available to solve your problems.

 

Unlimited data

No excess charges

All of our nbnTM plans come with unlimited data. That means no excess data charges, ever.

Get connected, fast

Speedy customer service

Prompt service, fast provisioning and easy-to-follow instructions on how to connect using your modem.

Questions?

We have the answers.

Need Support?

100% Australian Support

Frequently asked questions about our nbnTM plans

Do you charge a connection fee?

We do not have any standard connection fees for our nbn™ services on a 24 month contract.

We charge a set up fee of $99 on casual plans (e.g no fixed term contract).

If you are in a new housing development or opt to have a new line connected you may be liable for an additional charge as dictated by the nbn™. This will be discussed with you before proceeding with your order.

Will my home phone work on the nbn?

The majority of Australians will have to move their phone across to the nbn™ as the current infrastructure providing a landline service will be switched off 18 month after the nbn™ becomes available. You will still be able to retain the same home phone number by porting it onto our new home phone plans but will be required to connect your phone handset via your modem.

Depending on the nbn™ technology you’re connected to, you may be able to keep your landline using the existing copper connection.

At this stage, Claratti do not provide a phone line option for our residential broadband offering. We are focusing on providing a no frills broadband connection based on a competitive price and a fast connection speed.

What sort of hardware do i need for the nbn?

You will require a modem/router that is capable of VLAN tagging (VLAN 100), incompatible routers/modems will result in a port lock by the NBN which will require a reset of the port, and will result in an outage on your internet connect.

We will require you to input your clarattibroadband username & password within 24hours or next business day once the service has been connected by the NBN.

In the near future, we will be offering $0 preconfigured routers which will be plug and play.

How does the nbn installation work?

If there has been a previous nbn™ connection at your premises the standard time frame is 1-5 business days and there will be no additional work required by a technician. If your address has not been connected to nbn™ before the standard time frame can be anywhere up to 20 business days and is dependent on your nbn™ access technology type and technician availability. Your nbn™ access technology will determine the exact method of installation for your technician.

 

For connections to premises that are already connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when switching providers.
For connections to premises that are already connected to the nbn™ via FTTP or Fixed Wireless technology, another port on the already installed network termination device will be activated in addition to any other active ports, so there should be no down time.
For connections to premises that have not yet connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when connecting.
For connections to premises that have not yet connected to the nbn™ via FTTP or Fixed Wireless technology, new infrastructure will be installed which will not interrupt your current service.

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